MS Dynamics CRM Course Syllabus (Functional And Administration)

Introduction to Microsoft Dynamics CRM 2013/2015

Marketing Module

Activity Feeds

Working with Reports

Accessing CRM from Outlook

Administration, Settings Configuration

Settings & Configuration

Entity Customization

Data Management

Workflows & Real Time Workflows

Business Process Flows

Dialogs

Basic and Advanced Customizations in MS Dynamics CRM

Entity Customization

Relationships, Views and Advanced Views

Form Scripting

Report Wizard, Exporting Reports

Extending MS Dynamics CRM

Ribbon Customizations

Tools

Plugins

Microsoft CRM – Outlook Integration

Sales Module

Service Module

Working with Dash Boards

Process Driven UI

Introduction to Social Listening

Administration & Security

Business Management

Product Catalog

Relationships, Views and Advanced Views

Workflows & Real Time Workflows

Business Rules

Microsoft CRM Technical 2013/2015

MS CRM Entity Model

Relationships, Views and Advanced Views

Views and Advanced Views

Working with Web Resources

Working with Dash Boards

Processes (Workflows & Dialogs)

Introduction to Solutions

Microsoft CRM – SharePoint Integration

Custom Workflows